Workaround for mailboxes you have Full Access Permissions To get to the “Open these additional mailboxes” list, double click on the Exchange account, click on the More Options… button and then select the Advanced tab.įor additional Exchange accounts in a mail profile,Īdding shared mailboxes is not supported. To see which mail account is set as the primary use:įile-> Account Settings-> Account Settings…-> tab E-mail Checking the default mail account and opening additional mailboxes The option to add additional mailboxes to an Exchange account is only available for the Exchange account that is set as your default (primary) account.
It sounds like you have more than 1 Exchange account configured in your mail profile then. Why is this option greyed out and how can I add this delegate mailbox to Outlook after all? However, when I try to add it in the usual way via the Exchange account settings, I found that the option to add an additional mailbox is greyed out. I’ve been granted delegate access to someone’s mailbox which is located on our Exchange server.
